At Precise 3D Gifts, we strive to provide you with personalized and unique 3D crystal products tailored to your specifications. Due to the personalized nature of our products, we regret to inform you that we do not offer returns for reasons other than product damage.


As each product is uniquely crafted for a specific customer, we cannot accept returns for personalized items unless there is damage to the product. We highly encourage customers to carefully review and confirm their orders before completing the purchase.


In the unfortunate event that your personalized 3D crystal product arrives damaged, Precise 3D Gifts is committed to resolving the issue promptly. Please follow these steps:

  • Contact Us: Notify us within [X] days of receiving the damaged product by sending an email to Include your order number, a description of the damage, and clear photos of the damaged item.

  • Review and Verification: Our team will review the information provided and may request additional details or images to verify the damage.

  • Replacement: If the damage is verified, Precise 3D Gifts will arrange for a replacement of the damaged item at no additional cost. Please note that replacements are subject to product availability.


The return policy outlined above is applicable only in the case of product damage. We cannot accept returns for any other reasons, including but not limited to changes of mind or dissatisfaction with the design.


For any inquiries or to report a damaged product, please contact us at:


Precise 3D Gifts reserves the right to update or modify this return policy at any time without prior notice. Customers are encouraged to review the policy regularly.

By purchasing on the Precise 3D Gifts website, you acknowledge and agree to the terms of this return policy. We appreciate your understanding of our personalized product offerings and are dedicated to ensuring your satisfaction with our products.

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